Legal
Refund and Cancellation Policy
Last updated: October 19, 2026
How cancelling works and when we do, and do not, give refunds.
1. In short
- Plans are monthly and renew until you cancel.
- Cancelling stops your next renewal. You keep access until the end of the month you paid for.
- We do not refund part-months.
- Usage credits are not refundable, whether used or unused, including when your plan ends.
- A one-time add-in can be refunded in full until we start installing it.
2. Monthly plans
Plans are billed monthly in advance at the price shown at checkout or on the pricing page. When you cancel, cancellation takes effect at the end of your current paid month. We do not refund any part of a month, including the month in which you cancel, and we do not refund months after the date your cancellation takes effect has passed.
3. Usage credits
Usage beyond your plan’s allowance is paid from prepaid usage credits. Credits used for texts, calls, emails, AI features or automation runs are not refundable. These charges cover costs that carriers and providers pass on to us as soon as messages are sent or minutes are used.
Unused credits are not refunded either, including when you cancel or your plan ends. Credits have no cash value.
4. One-time add-ins
An extra Business System is a one-time add-in. You can get a full refund for it if you ask before we begin installing it in your Workspace. Once installation has begun, the add-in is not refundable.
Setup of Core and the Business Systems your plan includes is part of your plan, so there is no separate setup fee to refund.
5. Free trials
We do not offer free trials at this time. If we offer one later, we will show before you start it the date it turns into a paid plan, the price, and how to cancel before you are charged, and we will email you before the first charge.
6. Billing errors and if we end your plan
If we charge you by mistake, such as a duplicate charge or a charge after your cancellation took effect, we refund it.
If we end your plan for a reason other than your breach of our Terms, we refund the unused part of your current month.
7. How to cancel
Cancel in the app, in your Account’s billing settings, or email support@apeiroiq.com from the email address on the Account. We confirm every cancellation by email. Before your access ends, export any data you want to keep.
8. Contact us before disputing a charge
If you think a charge is wrong, email support@apeiroiq.com first. We reply to billing questions within 3 business days and will fix real mistakes quickly. If you dispute a charge with your bank without contacting us first, we may pause your Account while the dispute is open, and we will share our records with the bank.
9. Contact
Wilkinson Impact (Apeiro IQ)
910 S Crowley Rd, Ste 9 PMB 1057, Crowley, TX 76036
Support, privacy requests and legal notices: support@apeiroiq.com
General questions: hello@apeiroiq.com